Privacy Notice
At Prophius, we build innovative financial technology with security and trust at the core. As a software-driven fintech company, we understand the importance of protecting your personal data, whether you're using our platforms, integrating with our APIs, or exploring our services.
This Privacy Notice explains how we collect, use, and safeguard your information to deliver seamless, secure financial experiences. Transparency is part of our code so you always know how your data is handled.
Prophius is a Limited Liability company registered in the Federal Republic of Nigeria with registration number RC 1564705
Contact Us
If you have any questions about
- this privacy notice
- the use of your personal data
- or wish to request to exercise any of your rights
Please contact us using the following details:
By email:[email protected]
By Post: 19B Bosun Adekoya street, Oniru, Lekki 1, Lagos.
Personal data we collect from you:
We collect your data when you browse our website, when you use our services or products or provide them to us in other ways like when you enter into a competiton or communicate with us including via email, phone calls, chats, webforms, social media etc
The types of personal data we collect from you include/are:
- Identity Data includes your first name and last name, photos, videos, etc
- Contact Data includes your email address, telephone number(s), and home address
- Profile Data includes your gender, CV and job title
- Engagement data which includes any feedback or comments submitted to us
- Any personal data about you included in free text boxes when you complete our web forms; including in relation to enquiries etc
- Payment Information when you make a payment using any of our services
It is important the personal data we hold about you is accurate and up to date. Please keep us informed of any changes to your personal data for example change of contact details, etc.
Personal Data We Collect from Others
We may collect your payment information from the merchant with whom you are transacting in our capacity as processor.
How We Use Your Personal Data
We use your personal data for
- Onboarding: The personal data that is used to onboard you onto our services is you identity information and your contact information. We have a legal obligation to process this data.
- Transaction processing: We use your financial data to process transactions on your behalf or on behalf of a merchant you are transacting with. We have a contractual obligation to collect this data to consummate the transaction
- To manage our relationship with you: we use your contact details and identity details to manage our relationship with you.
Sharing Your Personal Data
When necessary, we share your personal data with:
- our service providers
- tax, government, and any relevant regulatory authorities
- prosecuting authorities and courts, and/or other relevant third parties connected with legal proceedings or claims
- law enforcement agencies
- third parties where we are required to do so by law
Transfer of Your Personal Data Outside the Nigeria
Your personal data may be transferred outside of the Nigeria to our trusted service providers. We require everyone we work with to keep your personal data confidential and secure. We ensure that suitable protection is maintained at all times by ensuring that appropriate safeguards are in place.
Retaining Your Personal Data
We keep personal data for as long as it is required by us for the
- purposes described above
- to meet our legal or regulatory obligations
- for the exercise and/or defence of any legal claims
Profiling
We do not engage in any profiling activities with your personal data.
Automated Decision Making
We do not use any automated processes to make decisions about you that produce legal or significant effects concerning you.
Safeguarding Measures
Prophius takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.
These security measures have been evaluated and will be evaluated on a regular basis by accredited labs and PCI-DSS
Your Data Subject Rights and How to Exercise Them
You have rights relating to the personal data we hold about you; however, they may be subject to various exceptions and limitations. You can request to exercise your rights at any time by contacting us.
The contact details can be found in the Contact Us section of this notice.
Your rights:
Right to be informed
We are obliged to provide clear and transparent information about our processing activities of your personal data. Request access to your personal data (commonly known as a “data subject access request”): You have the right to understand what personal data we hold about you and why.
Request correction of the personal data
If you believe that we hold inaccurate or incomplete personal data, you have the right to request us to rectify or correct your personal data.
Request erasure of your personal data
You may ask us to delete or remove personal data where there is no good reason for us to continue to process it. Please note, however, that we may not always be able to comply with your request for erasure for specific legal reasons.
Request restriction of processing of your personal data
You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. You may exercise the right to restrict processing when one of the following conditions applies:
- the accuracy of the personal data is contested
- processing of the personal data is unlawful
- we no longer need the personal data for processing but the personal data is required for part of a legal process
- the right to object has been exercised and processing is restricted pending a decision on the status of the processing
Right to Data Portability
You may request your personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means, and if the processing is based on the fulfillment of a contractual obligation.
Right to Withdraw Consent
You may withdraw consent at any time if we are relying on your consent to process your personal data. This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Prophius however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
Cookies
When browsing the Prophius website or using any Prophius Application, customers will be faced with a number of cookies that allow Prophius to manage its website more efficiently. Therefore, some of the cookies are essential to Prophius's website, so no consent is required from the customers to put these cookies on their computer. On the other hand, for the cookies that are not strictly essential, Prophius asks for a customer’s consent and does not place them on the computer without the customer’s consent.
What is a Cookie?
A ‘cookie’ is a small text file or piece of data that is sent from a website and stored on a user’s device (computer, tablet, mobile device etc) when the user accesses the website. Cookies can be thought of as a form of identification that allows a website to recognise a user’s device and remember certain preferences from previous visits.
Whenever you visit a website for the first time, cookie(s) are downloaded onto your device for a number of reasons. Cookies have numerous uses, such as making websites work more efficiently and retaining user preferences.
Duration & Responsible Party
Our Cookies can either be ‘session’ or ‘persistent’ cookies. This relates to the duration the cookie stays on a user’s device. A session cookie is deemed as less intrusive than a persistent cookie because it expires after the session ends (i.e., when the user exits the website). Session cookies relate only to the current browsing session.
Persistent cookies last for longer than the current browsing session and are stored on the user’s device for use during return visits to the website. These allow a user’s actions and/or preferences to be remembered in-between sessions.
We employ the use of ‘first-party cookies’ which are managed by us and also ‘third-party cookies’, managed by third parties. We however provide the option to turn off third-party cookies.
Cookies used on our website
Essential Cookies – These cookies are necessary for the website to work properly and relate to the core functions of the site. As such, consent is not required for such cookies as they cannot be turned off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. However, you can set your browser to block these cookies, but please note that the site may not function. These cookies do not store any personally identifiable information.
Below are all first-party and third-party cookies in this category that we use and their purpose. This list is reviewed regularly.
Performance/Analytical Cookies – These cookies collect information about visits and traffic sources and how a user interacts with our website for statistical and analytic purposes, so we can measure and improve site performance. E.g., most visited pages and least popular pages. These cookies are optional and can be rejected or turned off by the user.
Functional/Preference Cookies - These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or third parties whose services we have added to our pages, to provide statistics and information about choices you make (such as user name and last logged in time) in order to provide enhanced more personal features. These Cookies can be turned off in the 'manage cookies' settings. If you do not allow these cookies, then some or all the website services may not function properly.
Security Cookies - these cookies are strictly necessary to protect both our website and users. They provide authentication for user accounts, fraud prevention and other forms of security.
How Can I Change My Cookie Settings?
Prophius makes managing your cookie options simple. When you first visit our website, you will be presented with a pop-up box about the cookies we set on your device. You can accept, reject, and manage your cookie settings using the link in that notice. Once you have set your desired cookie options, the pop-up box will disappear. However, you can view and manage your cookies settings at anytime during your visit to the website in your browser settings.
Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services.
Lodging A Complaint
Prophius only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the relevant Data Protection Supervisory Agency. Our designated Data Protection Officer/Appointed Person can be contacted at legal@Prophius .com